Spa Treatment Payment - Full pre-payment is required at the time of booking for all individual treatments, bookings are non-transferable 48 hours prior to your treatment. All treatments are subject to availability.

Spa Day Payment - Full pre-payment is required at the time of booking for all-day packages. All spa day and treatment times are subject to availability. Bookings are non-transferable up to 48 hours prior to your visit.

Method of Payment - Fees are inclusive of VAT. Treatments will be charged at the rate as of the date of booking. We accept all major credit cards. Gift vouchers must be presented on the day of your visit and verified over the phone at the point of booking. Failure to present the voucher on the day will result in an alternative payment being requested.

Treatment Cancellations or No Shows - Cancellations must be made no later than 48 hours prior to the appointment. If your appointment has to be canceled or amended within 48 hours of arrival, we regret you will incur a full charge. If we are able to re-sell, the charge will not apply. If you do not attend your appointment without letting us know beforehand, you will be charged in full. We advise guests to consider insurance to cover the cancellation of their spa treatment.

Spa Day Cancellation or No Shows - We require 7 days' notice of cancellation after which a 100% charge will be made. Up to 48 hours prior to the date of your spa day you can change the date of your spa day to within 3 months of the original date, but you are unable to receive a refund. No refund will be payable for non-arrival for a spa day without the required notice.